At GemnCarat.com, we strive to provide you with the finest quality natural precious gemstones. We understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines the procedures and guidelines for returning items and requesting refunds on GemnCarat.com.

Return Time Period:

We offer a 15-day return window from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns:

To be eligible for a return, the item must be in its original condition and packaging. It should be unworn, undamaged, and free from any alterations or modifications.

Non-Returnable Items:

The following items are non-returnable:

1. Customized or personalized gemstones.
2. Items that have been explicitly mentioned as non-returnable at the time of purchase.
3. Gemstones that have been damaged or modified after delivery.
4. Earrings, nose pins, or any other items that come in direct contact with body piercings due to hygiene reasons.

Return Procedure:

If you wish to return an eligible item, please follow these steps:

1. Contact our customer support team within the 15-day return period by emailing support@gemncarat.com or calling +91 8005775262 or apply for return from the tracking page. Provide your order details and reason for the return.
2. If your reason matches our return policy then Our customer support team will guide you through the return process and provide you with a Return AWB number.
3. Securely package the item, including all original packaging and accessories. Include the Label with AWB number on the outside of the package.
4. Our delivery executive will arrive to take your return package.

Refund Process:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above. If approved, we will initiate the refund process.

1. The refund will be issued to the original payment method used for the purchase.
2. We will refund the full purchase amount, excluding the original return shipping cost.
3. Please note that any additional fees or charges incurred during the return shipping process will be the responsibility of the customer.
4. The refund processing time may vary depending on your payment provider. Please allow up to 7 for the refund to be processed and reflected in your account.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure as outlined above and place a new order for the desired item separately.

Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and arrange for a replacement or refund.

Contact Information:

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team:

Email: support@gemncarat.com Phone: +91 8005775262

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

Please note that this Return and Refund Policy is specific to GemnCarat.com and may not apply to any other platforms or websites selling our products.